Payment Policy

At Protectedge Services, your shopping experience is safe, secure, and simple. All payments on our Shopify store are processed exclusively through Bankful, our trusted payment provider. We do not store or manage your payment information directly; Bankful handles all transactions securely.

Accepted Payment Methods via Bankful

Bankful allows you to pay using a variety of major payment options:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Other major debit and credit cards supported by Bankful

All payments are authorized and processed in real time by Bankful.

Payment Processing

  • When you place an order, Bankful authorizes your payment immediately.
  • Payment is captured once your order is confirmed and ready for processing.
  • Protectedge Services does not have access to your full card or bank details; all sensitive information is securely handled by Bankful.

Security

Bankful uses industry-standard encryption and PCI DSS-compliant systems to protect your financial information. Your data is never stored on our Shopify store servers, ensuring your transactions are secure and confidential.

Billing Information

  • Ensure that the billing name and address match the information associated with your payment method.
  • Orders with mismatched or incomplete billing information may be delayed or declined.

Payment Issues

If your payment is declined or cannot be processed, Bankful will notify you. You may need to contact Bankful or your card issuer to resolve the issue. Orders will only be processed once Bankful successfully authorizes your payment.

Refunds and Cancellations

All items are returnable. Refunds and cancellations are handled according to our Refund & Returns Policy. Eligible returns use a prepaid shipping label, and return shipping is free for all UK orders. Refunds will be issued to the original payment method within 7–10 business days after we receive your return.

Questions

For questions about your payment or Bankful processing, please contact us:

Email: info@protectedgeservices.co.uk
Phone: +44 7400 496970