Privacy policy

Last updated: September 13, 2025

Protectedge Services operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction information: Items viewed, put in your cart, added to your wishlist, purchased, returned, exchanged or cancelled, and past transactions.
  • Communications with us: Information included in communications with us, e.g., customer support inquiries.
  • Device information: Device type, browser, network connection, IP address, and other unique identifiers.
  • Usage information: Interaction with the Services, including how and when you navigate the Services.

Personal Information Sources
We collect personal information from the following sources:

  • Directly from you: When you create an account, use the Services, communicate with us, or provide your personal information.
  • Automatically through the Services: From your device when using our products, services, or websites, and through cookies and similar technologies, as detailed in our separate Cookie Policy.
  • From our service providers: When they collect or process your personal information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information
We use your personal information to:

  • Provide, Tailor, and Improve the Services: This includes processing payments, fulfilling orders, remembering preferences, sending account notifications, processing returns or exchanges, enabling posting of reviews, and providing a customized and efficient shopping experience.
  • Marketing and Advertising: We use your information to send promotional emails, texts, or postal mail, and to display online advertisements tailored to your interests and interactions with the Services. You can manage your communication preferences as described below.
  • Security and Fraud Prevention: To authenticate accounts, detect and prevent fraud, illegal or unsafe activity, and secure our Services.
  • Communicating with You: To respond to your inquiries and provide effective customer support.
  • Legal Reasons: To comply with applicable law, respond to legal processes, or enforce our terms and policies.

How We Disclose Personal Information
We may disclose personal information with:

  • Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Business and marketing partners for marketing services and advertising, consistent with your preferences.
  • When you direct, request, or consent to the disclosure, including when arranging product shipping or integrating with social media platforms.
  • Affiliates or within our corporate group.
  • In connection with business transactions such as mergers, bankruptcy, legal obligations, or to enforce our terms and protect our rights.

Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access and use of the Services to provide and improve them. Learn more about Shopify’s privacy practices here: Shopify Consumer Privacy Policy. You can manage your data rights directly with Shopify here: Shopify Privacy Portal.

Third Party Websites and Links
The Services may contain links to third-party websites that are not operated by us. We are not responsible for their privacy or security practices. We encourage you to review their policies before sharing any personal information.

Children's Data
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records. Parents or guardians may contact us to request the deletion of their child's information.

Security and Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We retain personal information only for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our contracts and policies.

Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Right to Access / Know: You can request access to the personal information we hold about you.
  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You can request that we correct inaccurate personal information we hold about you.
  • Right of Portability: You can request to receive a copy of your personal information in a structured, commonly used, and machine-readable format, or request that we transfer it to a third party.
  • Managing Communication Preferences: You can opt out of receiving promotional emails by following the unsubscribe instructions provided in our emails. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages, such as order confirmations or customer service updates.

You can exercise your rights via the Services or by contacting us using the details below. We may require identity verification before fulfilling your request and will respond as required by applicable law.

Complaints
If you have complaints about our handling of your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, where applicable.

International Transfers
We may transfer, store, and process your personal information outside of your country of residence, including to the United Kingdom, European Economic Area, and the United States. Where applicable, we utilize recognized transfer mechanisms such as Standard Contractual Clauses to ensure your personal information is protected.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with a revised "Last updated" date.

Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: