Refund Policy

Last updated: 13 September 2025

Contact Details

📧 Email: info@protectedgeservices.co.uk
📞 Phone: +44 7400 496970
🏢 Address: Protectedge Services, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom

We will respond to your inquiry within 24 hours.


Easy 30-Day Returns & Exchanges

At Protectedge Services, your satisfaction matters. If you are not completely happy with your purchase, you may return or exchange any item within 30 days from the date of delivery for a full refund or exchange.

Return Eligibility

  • Items must be returned in their original condition: unused, unworn, unwashed, and with all original tags and packaging.
  • All items are returnable  there are no exclusions.
  • Returns must be requested and shipped back within 30 days of the delivery date.
  • No final sale items — all products are eligible for return.

How to Start a Return

Contact our support team to request a return:

Once approved, you’ll receive detailed return instructions and a prepaid shipping label by email.
Send the item back using the prepaid label. Please keep proof of postage/tracking until your refund is confirmed.

Return shipping is free for all returns.

Return Methods

  • By mail: All returns and exchanges are processed via Royal Mail using our prepaid shipping labels
  • In-store returns: Not available - we are an online-only retailer
  • Drop-off locations: Not available - all returns must be sent by mail

Return shipping is free for all eligible returns and exchanges.

Refunds

  • Once we receive and inspect your return, we will notify you by email.
  • Refunds are issued to your original payment method within 7 business days after we receive your return.
  • Original shipping costs are refundable if the item was defective or incorrect.
  • We do not charge any restocking fees.

Gifts

  • If an item was purchased as a gift and sent directly to you, you’ll receive store credit for the value of the return.
  • If the gift was purchased by someone else and then given to you, the refund will be issued to the original purchaser’s payment method.

Return Rules Summary

  • Returns accepted within 30 days of delivery
  • Free return shipping for all returns
  • No restocking fees
  • No final sale items — all products are eligible for return

Questions or Problems?

If you need help at any point, contact us at info@protectedgeservices.co.uk or +44 7400 496970. Our team aims to make returns fast, simple, and fair.