Terms of service

OVERVIEW

Welcome to ProtectEdge Services! The terms “we”, “us” and “our” refer to ProtectEdge Services. ProtectEdge Services operates this store and website, including all related information, content, features, tools, products and services (the “Services”). ProtectEdge Services is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using the Services. Please read carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability. By using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm you are at least the age of majority in your jurisdiction. You are responsible for maintaining the security of your account and all activities under it. You may not transfer, sell, assign, or license your account to any other person. All information provided (email, billing, payment, and shipping) must be accurate, current, and complete.

SECTION 2 - PRODUCTS

We make every effort to accurately display our products online. Product colors and appearance may vary due to device screens and settings. Product descriptions and availability may change at any time. We may limit quantities or discontinue products without prior notice.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase. Orders are confirmed only when ProtectEdge Services accepts them and processes your payment. Review your order carefully before submission, as cancellations may not be possible after acceptance. All purchases are subject to our Refund & Returns Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. Posted prices do not include taxes, shipping, handling, customs, or import fees unless stated. You agree to provide complete and accurate billing information. Payments are processed securely via Bankful. We do not store your full payment information.

SECTION 5 - SHIPPING AND DELIVERY

We provide free standard delivery within the United Kingdom. Delivery times are estimated at 1–3 business days and are not guaranteed. We are not liable for delays caused by Royal Mail or events outside our control. Title and risk of loss pass to you once products are handed to the carrier. You can track your order using the tracking ID sent via email.

SECTION 6 - REFUNDS AND RETURNS

All returns and refunds are handled in accordance with our Refund & Returns Policy. Eligible items must be unused, unworn, unwashed, with original tags and packaging, and returned within 30 days. Refunds are issued to the original payment method via Bankful. Return shipping is free for eligible items. Contact us to initiate a return.

SECTION 7 - PAYMENT

Payments are processed through Bankful. Accepted methods include Visa, Mastercard, Discover, American Express, and other major debit/credit cards. Payment is authorized at checkout and captured once your order is confirmed. Bankful securely handles all sensitive financial information. If your payment is declined, you may need to contact Bankful or your card issuer.

SECTION 8 - INTELLECTUAL PROPERTY

All content on our website, including trademarks, text, images, graphics, and designs, is owned by ProtectEdge Services or its licensors. You may use our Services for personal, non-commercial purposes only. Unauthorized use is prohibited.

SECTION 9 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for their content or practices. Engagement with third-party sites is at your own risk.

SECTION 10 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service. Some jurisdictions may not allow certain disclaimers; they may not apply to you.

SECTION 11 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ProtectEdge Services and its partners are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Services or purchased products.

SECTION 12 - INDEMNIFICATION

You agree to indemnify ProtectEdge Services, Shopify, and affiliates from any claims or damages arising from your breach of these Terms or use of the Services.

SECTION 13 - GOVERNING LAW

These Terms are governed by the laws of the United Kingdom. You consent to the jurisdiction of courts in the UK for any disputes.

SECTION 14 - CONTACT INFORMATION

If you have questions about these Terms, or your orders, contact us: