Shipping policy

Order Confirmation

Once you place your order, you will receive a confirmation email. This means we have received your order and pre-authorized your payment.

After placing your order, you will also receive updates regarding its processing and shipping status.

Shipping

At Protectedge Services, our goal is to provide fast, reliable, and free delivery for all orders within the United Kingdom. We are committed to offering high-quality service and ensuring your order arrives safely and on time.

Once your order has been shipped, you will receive a tracking number by email.

Shipping Costs

Free shipping is available on all orders within the United Kingdom.
There are no additional delivery fees for UK customers.

Order Acceptance and Pricing

Please note that certain orders may not be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including but not limited to:

• Incomplete or inaccurate information
• Suspected fraudulent activity
• Payment verification issues

We may request additional verification such as a phone number, address confirmation, or proof of identity before accepting your order.

Price Accuracy:
We strive to ensure all pricing information is accurate. However, errors may occur. In the event of a pricing error, we may contact you for confirmation or cancel your order and notify you. We reserve the right to cancel any order placed at an incorrect price, even if it has been confirmed and paid for.

Processing and Delivery Times

• Processing time: 0 to 1 business day (Monday to Friday)
• Transit time: 1 to 3 business days (Monday to Friday)  
• Total Delivery time: 1 to 4 business days 

Orders placed before 3:00 p.m. will be processed the same business day. Orders placed after 3:00 p.m. will be processed the following business day.

After Placing Your Order

You will receive a confirmation email containing:

• Your order number
• Your proof of payment

Please check your spam or junk mail folder if you do not receive the confirmation email.

If you still haven’t received it, please contact us at info@protectedgeservices.co.uk
 with the subject line:
“Order confirmation not received”, and our support team will assist you promptly.

Track Your Order

Once your order is shipped, a tracking number will be sent to your email.
You can track your shipment directly via the Royal Mail tracking page:
👉 https://www.royalmail.com/track-your-item

If you have not received a tracking number within 2 business days, please contact us at info@protectedgeservices.co.uk , and we will be happy to assist you.

Additional Notes

• Delivery times are estimates and may vary slightly due to unforeseen circumstances such as extreme weather or Royal Mail delays.
• Please ensure your shipping address is correct at the time of purchase to avoid delays.
• For UK orders, prepaid return labels are provided for all eligible returns.

Customer Service

📧 Email: info@protectedgeservices.co.uk
📞 Phone: +44 7400 496970

Address:
61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Hours of Operation:
Monday – Friday: 9:00 a.m. – 5:00 p.m.